Privacy Policy

1. Introduction

Veera Works ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information you provide when you use our website at {{DOMAIN}} or engage our services. It applies to all personal data we handle in connection with the website and our AI integration services.

This policy is written in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA). If you have questions about how we handle your data, contact us at privacy@{{DOMAIN}}.

2. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: Name, email address, phone number (optional), and message content.
• Cookies and analytics: Technical identifiers such as IP address, browser type, and page interactions. See Section 5 for details.
• Service engagements: When you engage Veera Works for a Workbench Review, Crafted Integration, or Workshop Service, we may collect business contact details and, within the agreed scope, access credentials or system information necessary to carry out the work.

Legal basis: We process your data on the basis of your consent (contact form, cookies), legitimate interest (website analytics, security), and contract performance (service engagements).

Retention: Contact enquiry data is retained for up to 24 months. Data collected during service engagements is retained for the duration of the engagement plus 12 months, then deleted unless legal obligations require longer retention.

3. How We Use Your Data

• To respond to your enquiries and communicate about potential or active engagements
• To deliver the services you have contracted, including system reviews and integration builds
• To improve our website based on aggregated, anonymised analytics
• To comply with Thai legal and regulatory requirements
• We do not use your personal data for unsolicited marketing without your prior consent
• We do not sell personal data to third parties

Third-party services: Our website may use Google Analytics for aggregated usage statistics. Service engagements may involve third-party AI API providers (such as OpenAI or Google) only as necessary to deliver the contracted integration. These are specified in the engagement scope agreement.

4. Data Protection Measures

• Data in transit is encrypted using TLS/HTTPS
• Access to personal data is limited to the engineer assigned to your engagement
• Service engagement data access is documented and time-limited per the scope agreement
• In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware, as required under Thai PDPA

5. Cookies

Our website uses essential cookies for basic functionality and optional cookies for analytics purposes. You can manage your cookie preferences at any time via our Cookie Policy page. Rejecting optional cookies does not affect your ability to use the website.

6. Your Rights Under Thai PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data, subject to legal retention requirements
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interest
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent
• Complaint: Lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been infringed

To exercise any of these rights, email privacy@{{DOMAIN}}. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies before submitting personal data.

8. Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, contact us at privacy@{{DOMAIN}} and we will delete it promptly.

9. Policy Updates

We may update this policy from time to time. The date at the top of this page reflects when changes were last made. For material changes, we will post a notice on our website. Continued use of our website following notice of changes constitutes acceptance of the updated policy.

10. Contact

Data Controller: Veera Works

67 Hat Yai Nai Road, Hat Yai, Songkhla 90110, Thailand

Email: privacy@{{DOMAIN}}

Phone: +66 74 326 8071